FAQ

During the payment process you will be given a confirmation that your debit/credit card/net banking has been successfully processed. You will also be sent an order confirmation number to your registered email address.

You can log-in to our website and check the “My Account” section to see the status of your package.

After we dispatch your order (within 4 to 6 working days) we email you a confirmation with the airway bill number and date of dispatch. You can check the status of your package by logging onto the link provided in the email.

Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.

Once you confirm payment of your order, your order cannot be changed or cancelled.

We accept all MasterCard, VISA, Cash Cards, Net banking(domestic only) and Debit Cards.

Your credit card will be charged at the time of placing your order through the secure payment gateway of EBS. (An online real-time authorization is done through the payment gateway)

In order for us to successfully process your credit card, you must provide the billing address, which is used, for your credit card. You can change the same anytime by logging into your account.

We make every effort to process your order as quickly as possible. We usually require 4-6 working days to process your order. However, if the quantities ordered are in bulk it may take longer to process the order. In such cases we keep you posted through email. All domestic orders are shipped via DTDC, BlueDart or other reputed courier companies from our gallery in Bengaluru.

We can only process one shipping address per order, so if you would like to order several items and ship to different people, please treat these as separate orders.

No. Since we offer door-to-door deliveries through courier, you must include full address details including a street address and postal code.

Once we receive your order, we take approximately 1-6 working days to process your order before handing it over to courier for delivery. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us at contact@art-of-gifting.com with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to our courier partner then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery to International delivery or vice versa since the pricing for India and international deliveries is different from each other.

If you are sending a gift to someone and they refuse to accept the package, because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift. All import duties and taxes have to be paid by the recipient.

No, we will not share your information with others. For more details, please read our Privacy Policy.

If you have any problems or concerns about your order, please email us at contact@art-of-gifting.com

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